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Marketers must adopt inclusive and diverse content strategies to speak to the heart of target audiences, Strata event highlights

Engaging content works best when it goes beyond demographics, but to achieve that today’s savvy event and marcomms professionals must create content that cuts through the digital noise that so many consumers experience.This statement was just one of the many discussed at Sea Containers London last month (26th June) when an invited audience gathered for an exclusive insights event hosted by Strata, the award-winning brand experience agency.Titled “Unlocking the Future of Content”, the event – comprised of a keynote and panel discussion – examined behavioural science principles, content strategy and messaging.Strata invited Lea Karam, a multi-award-winning behavioural scientist and consulting director at Behave, the human insights agency, to deliver a keynote discussing a changing marketing landscape where all the stages – awareness, purchase, discovery, and consideration – can occur simultaneously.“The marketing funnel and marketing ecosystem have changed,” explained Karam. “It's not a funnel anymore. It's a loop. Awareness and action were part of the traditional funnel. At the moment, awareness and purchase and for example, discovery and consideration can happen at the same time. People can know about your event and they can know about your brand. They can know about your purpose before you even speak about it. So it's really important to know that if you want to speak to a specific audience, you need to get them where they are. You need to get them in their psychological behavioural ecosystem and resonate with them differently.”According to Karam, revamped digital platforms have disrupted the way we communicate with different markets and changed the behaviour of target audiences. Therefore, event and marcomms professionals must understand behavioural triggers to be authentic.Karam's keynote speech focused on the purpose and impact of content in today's digital ecosystem and discussed the paradox of choice, illustrating how an overload of options can lead to decision paralysis. She also stressed that inclusivity and diversity of thought are essential for creating content that truly connects with key demographics and suggested leveraging influencers and the creator economy to build trust and engagement.Karam continued: “Skipping audience mapping and community-building homework won’t work. It will only make content strategies fall short. Audience mapping is so important, because if you don't understand who you're speaking to, their triggers, and their passion points, you're going to end up speaking to Ozzy Osborne and King Charles [same age, same gender and part of the same mosaic group] at the same time and create content that would resonate with the whole world. That's not the point.”She added: “There's a lot you can do to find those nuances and connect with people. I recommend leveraging predictive technology but we need to differentiate between generative AI and predictive AI. Generative AI is text-generated ChatGPT and content-generated images and videos. Predictive AI predicts patterns. It predicts behaviours. It's all the aggregated nuggets of information that we can get to get those nuances. Predictive AI is important because it gives you a real view of your consumers.”Karam told the audience that effective content strategies require continuous audience insights. Technology is an enabler. However, whilst technology is a great resource that can facilitate engagement, it cannot replace human touch and interaction that drives conversion and decisions and creates trust, Karam warned.Commenting on the event and Karam’s keynote, Giles Cattle, director of creative, strategy and business development at Strata, said: “Lea’s keynote speech was incredibly insightful. Our guests were blown away by the great examples she shared and were grateful for the takeaways that will help them to develop relatable event and content strategies, with our help of course.“For example, did you know that 81 per cent of consumers are on the lookout for events recommended by communities or social creators? That’s why it’s paramount to create relevant content that is both diverse and inclusive.”Cattle continued: “This is our second year hosting these events, allowing our guests to discover new ideas and the latest insight. I am certain that they appreciated this exclusive opportunity to listen, network, and debate the points raised by Lea.“Brands can’t achieve true engagement without experiences that connect and captivate. For years, we have all been saying how content is king. Therefore, events are the perfect opportunity to foster that culture of belonging that so many audiences crave.”  

Marketers must adopt inclusive and diverse content strategies  to speak to the heart of target audiences, Strata event highlights

Engaging content works best when it goes beyond demographics, but to achieve that today’s savvy event and marcomms professionals must create content that cuts through the digital noise that so many consumers experience.

This statement was just one of the many discussed at Sea Containers London last month (26th June) when an invited audience gathered for an exclusive insights event hosted by Strata, the award-winning brand experience agency.

Titled “Unlocking the Future of Content”, the event – comprised of a keynote and panel discussion – examined behavioural science principles, content strategy and messaging.

Strata invited Lea Karam, a multi-award-winning behavioural scientist and consulting director at Behave, the human insights agency, to deliver a keynote discussing a changing marketing landscape where all the stages – awareness, purchase, discovery, and consideration – can occur simultaneously.

“The marketing funnel and marketing ecosystem have changed,” explained Karam. “It's not a funnel anymore. It's a loop. Awareness and action were part of the traditional funnel. At the moment, awareness and purchase and for example, discovery and consideration can happen at the same time. People can know about your event and they can know about your brand. They can know about your purpose before you even speak about it. So it's really important to know that if you want to speak to a specific audience, you need to get them where they are. You need to get them in their psychological behavioural ecosystem and resonate with them differently.”

According to Karam, revamped digital platforms have disrupted the way we communicate with different markets and changed the behaviour of target audiences. Therefore, event and marcomms professionals must understand behavioural triggers to be authentic.

Karam's keynote speech focused on the purpose and impact of content in today's digital ecosystem and discussed the paradox of choice, illustrating how an overload of options can lead to decision paralysis. She also stressed that inclusivity and diversity of thought are essential for creating content that truly connects with key demographics and suggested leveraging influencers and the creator economy to build trust and engagement.

Karam continued: “Skipping audience mapping and community-building homework won’t work. It will only make content strategies fall short. Audience mapping is so important, because if you don't understand who you're speaking to, their triggers, and their passion points, you're going to end up speaking to Ozzy Osborne and King Charles [same age, same gender and part of the same mosaic group] at the same time and create content that would resonate with the whole world. That's not the point.”

She added: “There's a lot you can do to find those nuances and connect with people. I recommend leveraging predictive technology but we need to differentiate between generative AI and predictive AI. Generative AI is text-generated ChatGPT and content-generated images and videos. Predictive AI predicts patterns. It predicts behaviours. It's all the aggregated nuggets of information that we can get to get those nuances. Predictive AI is important because it gives you a real view of your consumers.”

Karam told the audience that effective content strategies require continuous audience insights. Technology is an enabler. However, whilst technology is a great resource that can facilitate engagement, it cannot replace human touch and interaction that drives conversion and decisions and creates trust, Karam warned.

Commenting on the event and Karam’s keynote, Giles Cattle, director of creative, strategy and business development at Strata, said: “Lea’s keynote speech was incredibly insightful. Our guests were blown away by the great examples she shared and were grateful for the takeaways that will help them to develop relatable event and content strategies, with our help of course.

“For example, did you know that 81 per cent of consumers are on the lookout for events recommended by communities or social creators? That’s why it’s paramount to create relevant content that is both diverse and inclusive.”

Cattle continued: “This is our second year hosting these events, allowing our guests to discover new ideas and the latest insight. I am certain that they appreciated this exclusive opportunity to listen, network, and debate the points raised by Lea.

“Brands can’t achieve true engagement without experiences that connect and captivate. For years, we have all been saying how content is king. Therefore, events are the perfect opportunity to foster that culture of belonging that so many audiences crave.”  

Other Blog Posts

How to Guide 13/02/26
A Warm Farewell: What to Look for in a Pub Function Room for a Wake

A pub function room can offer a warm, familiar, and relaxed setting for a wake. It provides a space where people can share stories, connect, and remember in comfort. Many pubs offer private or semi-private rooms suitable for gatherings of all sizes, here’s your guide to choosing the right one for the wake your are planning.What to Look for in a Pub Function Room Privacy and atmosphere matter. Look for pubs with dedicated function rooms away from the main bar area. Comfortable seating, soft lighting, and a calm environment help guests feel at ease. Staff experienced in hosting wakes can support you with arrangements such as music, photo displays, or quiet spaces.Types of Pub Function Rooms There are so many different types of pub venues, from traditional inns with cosy private rooms to modern pubs with spacious function suites. Some are located near crematoria or churches, while others offer a more personal connection—perhaps a favourite local spot. Many pubs provide flexible hire options to suit your needs.Catering and Hospitality Pubs often offer buffet menus, afternoon tea, or light refreshments. Ask about dietary options, bar service, and whether you can bring in your own food. Some pubs offer exclusive-use bars within the function room. Confirm timings to ensure a smooth transition from the funeral service.Location, Parking, and Transport Links Choose a pub with convenient access and parking. Step-free access is important for older guests or those with mobility needs. Many pubs can also advise on local taxi services and public transport.Conclusion A pub function room can provide a warm and welcoming setting for a wake. Consider all the options available in your area on chooseyourvenue.com and choose a venue that feels right for your family and the person you’re remembering.

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How to Guide 13/02/26

When Should You Book a Venue for an 80th Birthday Party?

An 80th birthday is a meaningful occasion, often bringing together family, friends, and loved ones. Whether you’re planning a quiet gathering or a larger celebration, starting early helps everything run smoothly. You don’t need to decide every detail straight away, but choosing a date and thinking about the guest list is a good first step. Most people begin planning an 80th birthday party four to six months in advance. If you’re booking a venue or expecting guests to travel, it’s worth starting early. Weekends in spring, summer, and of course, December, can get busy, and early planning gives you time to make adjustments if needed.What’s the best day and time for a party?Afternoon gatherings are popular for 80th birthday celebrations. They’re easy for guests to attend and suit a relaxed format—whether it’s a lunch, garden party, or afternoon tea. Starting around 2–4pm works well, giving people time to arrive and enjoy the event without it running too late.What happens if I need to change something?Planning ahead gives you flexibility. If you need to adjust the date, change the venue, or rethink the format, you’ll have time to do it without stress. Most venues and suppliers are happy to accommodate changes if you give them notice. Leaving things late can make changes harder and limit your options.How can I find the right venue?If you don’t know any suitable venues, ask friends or family for suggestions, or search online with venue-finding sites that let you compare spaces, check availability, and enquire directly. ChooseYourVenue.com is user-friendly and lists options across the UK, from pubs to halls.

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Luxury Meets Low and No: ARC Brings Premium Parity to Modern Events
02/06/26 Luxury Meets Low and No: ARC Brings Premium Parity to Modern Events

2 June 26, UK: Arena Racecourse Company (ARC) is looking to redefine how drinks are delivered across business events, with a renewed focus on premium low and no alcohol options designed to sit alongside traditional offers at every level.

The move reflects a shift in delegate expectations. Low and no is no longer a secondary consideration or a niche request. It is now a core part of how audiences experience conferences, awards ceremonies and live events, and organisers are responding accordingly.

ARC’s updated approach integrates low and no drinks across its drink packages, ensuring that every guest, regardless of preference, has access to a considered and high-quality experience. This includes alcohol-free sparkling wines such as (example) French Bloom, Thomson & Scott Noughty and Copenhagen Sparkling Tea, and Freixenet 0.0%, premium gins, including refined serves from Seedlip, Pentire and Gordon’s 0%, and alcohol-free wines from producers such as Oddbird, Torres Natureo and Leitz Eins Zwei Zero.

The shift is less about adding options and more about rebalancing the experience. Where once low and no sat outside premium packages, it is now being designed in from the outset, across all price points.

This is particularly relevant in a market where delegates are increasingly moderating their alcohol intake, but still expect the same level of quality, presentation and attention to detail. For organisers, the absence of strong low and no options is becoming more visible and more consequential.

Julie Coates Walker, Group Head of Sales, at ARC, said: “Expectations have changed. Delegates want choice, but they also want consistency in quality. Our approach is to ensure that every guest feels equally considered, whether they are drinking alcohol or not. That means offering low and no options that stand alongside our premium packages, not separate from them.”

ARC’s position reflects a wider shift across the events sector, where inclusivity is increasingly measured through experience design as much as accessibility. As low and no becomes embedded in audience behaviour, organisers are being challenged to respond with the same level of intent. For ARC, this means that low and no is no longer an add-on. It is part of delivering a modern event.

  • 01/06/26 London Hilton on Park Lane brings its ‘Glamour’ to Life with New Film Celebrating the Rhythm of Events

    1 June 26, London, UK: To mark the appointment of James B. Clarke as the new General Manager of London Hilton on Park Lane, the hotel has unveiled a cinematic social film demonstrating its new vision for events, brought to life through music, performance, atmosphere, and glamour.

    Framed as a modern love letter to the hotel’s long-standing role at the centre of London’s awards and banqueting scene, the film draws on a distinctly swinging 60’s aesthetic. Shot in low light and rich in detail, it blends vintage glamour with contemporary energy: ball gowns, smoke-filled rooms, and spotlighted performances sit alongside a confident, modern edge.

    At its core is an original swing-inspired track, performed by a trio of vocalists whose presence carries the film across the full-scale of event capability available at the hotel. Clarinets, double bass, and live percussion build a layered sound, while the chorus “Elevated, iconic, yours already” anchors the narrative in the hotel’s identity.

    The setting is unmistakably Park Lane. A Bentley arrives. Doors open and the film moves through the different aspects of the hotel that bring events to life; ballrooms, corridors, behind-the-scenes moments, each frame reinforcing a sense of occasion that feels both timeless and current.

    The film extends this heritage into something more contemporary, showcasing a variety of musical genres, bringing a different rhythm and perspective, and reflecting how events at the hotel continue to evolve across formats and audiences.

    Commenting on the film, the newly appointed General Manager, James B. Clarke, said: “This hotel has always had a relationship with performance. There’s a history here of big nights, big moments, and a certain kind of glamour that people associate with Park Lane. It captures something real about how this place feels when it’s at its best.”

    The film reflects a broader shift in how London Hilton on Park Lane is presenting itself to the market. Rather than focusing on spaces alone, it captures how those spaces come alive, through people, personality, timing, and choreography that underpins delivery at scale.

    As a companion to the hotel’s recent repositioning, the film offers a more immediate expression of its direction: a venue that balances heritage with a clear sense of how modern events are created and experienced. For event organisers, it is less a showcase and more

    an opportunity to see how events at London Hilton on Park Lane are built, and how that sense of occasion is brought to life.

  • 27/05/26 The Meetings Show to become first event industry trade show to introduce dedicated crèche

    The Meetings Show will mark a milestone this year as the first meetings, incentives, and events industry trade show to offer a fully staffed on-site crèche for attending families.

    Delivered in partnership with event childcare specialist Nipperbout, the initiative forms part of The Meetings Show’s ongoing commitment to creating a more accessible and inclusive event experience, reflecting the evolving needs of today’s event professionals.

    The crèche will be available for delegates attending the event on 24-25 June 2026 at Excel London and will welcome children of all ages, from babies and toddlers through to teenagers, and will also include a dedicated breast feeding and nappy changing area.

    Staffed at all times by qualified Nipperbout childcare professionals, the Ofsted-accredited service will be located in the Gallery Rooms on the north side of the venue, just moments away from the main show floor, and is expected to accommodate between 10 and 15 children.

    The theme for this year’s crèche, ‘Epic Play Quest’, will see the space transformed into a live-action adventure inspired by children’s favourite games. Activities will include creative crafts, active play, themed ‘power-up’ zones, and imaginative challenges designed to encourage creativity and social interaction.

    Jack Marczewski, Portfolio Event Director, The Meetings Show, said: “Today’s event professionals are balancing busy careers alongside family life and other real-world responsibilities, and we wanted The Meetings Show to reflect that reality. Introducing an on-site crèche is about making it easier for people to attend, participate and get the most from the show without having to choose between professional opportunities and caring responsibilities. We know accessibility and inclusivity mean different things to different people, and this is one way we can better support our community and create an event experience that works for modern attendees.”

    Janthea Brigden, CEO and Director of Childcare, Nipperbout, said: “For over 34 years, we’ve supported organisers to create environments where families are considered an integral part of the attendee experience and not an afterthought. Providing childcare within live events requires specialist expertise to deliver safely and effectively in busy, fast-paced environments. We’re proud to be partnering with The Meetings Show on this initiative, which reflects a growing recognition across the industry that accessibility and inclusion need to be embedded into event design from the outset, and we look forward to talking to organisers about our services on stand F52.”

    Parents/carers looking to make the most of this service can pre-booked here quoting event code: TMS240626 by 10 June. Space permitting, the crèche will also be available for drop-ins on a first-come, first-served basis. Please note, the crèche will close daily for lunch between 1:15pm and 2:00pm.

    Now in its 14th year, The Meetings Show has established itself as a must-attend for event professionals across the UK and beyond. This year’s edition will see more than 550 exhibitors and over 80 international destinations represented under one roof, giving attendees unparalleled access to venues, hotels, destinations and services from across the globe.

    There are various ways to register to attend The Meetings Show 2026, which will be co-located with Business Travel Show Europe and TravelTech Show.

  • 26/05/26 Crowne Plaza Newcastle Puts People, Pace and Locality at the Heart of New Vision

    26 May 2026, Newcastle, UK: Crowne Plaza Newcastle has unveiled a renewed vision for its meetings, events and hospitality offering, centred around faster decision making, empowered teams, local partnerships and more personalised delegate experiences, as organisers increasingly look for greater flexibility and creativity from venues.

    Located in Newcastle’s Stephenson Quarter, the hotel offers nine modern meeting spaces and 251 bedrooms, serving corporate meetings, conferences and social events across the region.

    The hotel says the shift reflects what today’s event organisers, businesses and guests are increasingly looking for from venues: greater flexibility, faster response times, more creativity, and experiences that feel connected to both people and place.

    For General Manager Paul Borg, the direction is rooted as much in Newcastle’s character as it is in changing industry expectations. “People want personality,” said Paul. “They want venues that feel responsive, collaborative and genuinely invested in what they’re trying to achieve. Whether it’s an organiser, a business traveller, or someone joining us for dinner, people remember how you make them feel.”

    The renewed approach is already shaping the way the hotel operates across departments. The hotel’s meetings and events team currently handles more than 1,000 enquiries annually, with an average response time of 48 minutes — significantly ahead of wider industry benchmarks.

    The hotel says the approach is designed to reduce friction for organisers, with quicker approvals, more collaborative planning and greater flexibility in shaping delegate experiences..

    Alongside faster response times, the hotel is placing greater emphasis on local sourcing and regional partnerships, from Northeast-based food and drink suppliers through to specialist event and production partners. The aim is to create experiences that feel more connected to the city and region, while giving organisers greater flexibility and access to local expertise.

    The approach also builds on the hotel’s people-first culture, with cross-trained teams encouraged to work collaboratively across departments, helping create a more agile and responsive environment for clients and guests alike.

    Paul added: “We speak to event organisers every day and the themes are consistent. They’re looking for creativity, confidence, quicker decisions, flexibility, and teams that are empowered to actually make things happen. That’s exactly the environment we’re building here.

    “For us, this is about getting back to the roots of great hospitality. Brilliant people, local character, quality experiences, and a genuine willingness to say yes.”

    Paul believes the combination of empowered teams and local identity is becoming increasingly important within the events sector. “Events have become more human. Organisers still expect operational excellence, but they also want warmth, ideas, energy and authenticity.

    “Newcastle has a huge amount to offer — creativity, hospitality, brilliant local suppliers and fantastic experiences — and we want working with the hotel to reflect that from start to finish.”

    The hotel says the renewed vision will continue to shape future investment in technology, team development, partnerships, wellbeing initiatives and guest experiences over the coming months.