Venue Shortlist

14

Marriott International Commitment To Clean

Valid from 25 June 2020 - Valid to 31 December 2021

Since our founding over 90 years ago, health and safety have been at the heart of Marriott’s approach to hospitality. This commitment to our guests and associates continues to anchor us and to inform our decisions as we adapt to new challenges presented by COVID-19. We understand that people are thinking about travel differently now. We are too. That’s why we have elevated our exacting standards and rigorous protocols to create a ‘new normal’ in hospitality to address the unique challenges presented by the current pandemic environment.

Because nothing is more important than the trust of our guests and associates, our Executive Chairman JW Marriott, JR. wanted to give you his word on our new processes.

SETTING THE BAR FOR THE NEW NORMAL

This ‘new normal’ will evolve and change to reflect government guidance and new societal expectations. What will never change is our commitment to keep a clean and hygienic environment for associates, guests and customers. This is our utmost priority. To supplement our reputation for cleanliness and hospitality, we formed the Global Cleanliness Council, a team of experts from the field of medicine and public health to help us deploy scientifically-supported practices and innovations with a focus on:

DEEPER, MORE FREQUENT CLEANING

Enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times

Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles

Adding hand sanitation stations throughout the hotel, particularly in high-traffic areas

LESS CONTACT, MORE CONNECTION

Using mobile technology such as Mobile Key, Mobile Dining, eFolio delivery and Mobile Requests via the Marriott Bonvoy App

Enabling social and physical distancing practices, reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas

Fostering pre-arrival planning and communication

Supporting hybrid meetings via live streaming capabilities

YOUR SANCTUARY

Deep cleaning of each guest room between guests

Removing non-essential high-touch items that can’t be sanitized and providing disinfecting wipes in every guest room

Evaluating housekeeping frequency to reduce contact during the guest’s stay

NOURISHING THE ‘NEW NORMAL’

Redesigning Food and Beverage station set-ups to include protective barriers; removing non-essential items

Offering a variety of ’grab and go’ contactless food + beverage options

Tailoring options for meetings and groups to enable reserved spaces

A SHARED RESPONSIBILITY

Through the decades, we have come together as partners both as a team and with our guests and customers. Never has that
been more important than now. Responding effectively to this new environment is a shared responsibility. We are laser-focused
on providing our teams with the tools, training and resources that are necessary in this environment.

Likewise, travelers must also take steps to protect everyone’s health. Travel only when feeling well, practice good hand hygiene
and social distancing in high-traffic areas throughout the hotel.

Additionally, we welcome any feedback on what we could be doing differently or better.

Venue Details

London Heathrow Marriott Hotel

Bath Road,

Hayes,

Harlington,

London,

England,

UB3 5AN

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