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The Vale Resort named “best resort spa” in Wales for the third year running

For the third year in a row, we have been named Wales’ best resort spa by an international awards body that recognises excellence in tourism.

The Vale Spa, located in the four-star Vale Resort, was named Wales’ Best Resort Spa 2019 at the 5th annual World Spa Awards.

The resort is no stranger to accolades and also retained its crown of Wales’ Best Golf Hotel 2019, completing a hat-trick of winning both awards three years running. Last year, it also featured inside the Lonely Planet’s first Wellness Escapes guide, a global list of the best places to experience total wellbeing and relaxation.

The ceremony was organised by the World Travel Awards to recognise the best in travel and leisure, which has been described by the Wall Street Journal as the ‘Oscars of the travel industry’. This year’s ceremony was held in the Armani Hotel Dubai, situated at Burj Khalifa – the world’s tallest tower.

Our staff fought off stiff competition from the Forum Spa at Celtic Manor and the Spa at Corran Resort to win the title again. Votes are cast by professionals working within the spa industry and by members of the public.

Stephanie Metson, marketing manager at the Vale Resort, said: “To have won this award not once, not twice, but three times, is testament to the hard work our entire team put in day in, day out.

“The World Travel Awards is recognised on a global scale and is an industry-wide benchmark of quality, so to meet its high standards more than once demonstrates our commitment to offer the best quality service.

“We believe our spa, which is Wales’ largest, offers a warm welcome and access to plenty of bespoke relaxation spaces, in addition to indulgent treatments, and that sets us apart from other hotels with spa facilities.”

The Vale Spa has 19 treatment rooms and five bespoke relaxation zones. These include the ‘chill-out’ zone with leather sofas and magazines, the ‘float’ zone, with water beds and water feature, and the ‘slumber’ zone, with low lighting and quilts. The resort’s spa and leisure facilities also include a 20-metre pool, whirlpool bath, steam room and sauna.

Ms Metson added: “We recently also announced a craft gin distillery which is opening in the new year in the cellars of Hensol Castle. Spa goers who want to add a little something extra to their stay or day will be able to add on a tour of the distillery with tastings or even distil, bottle and take home their own bespoke bottle of gin – further evidence of how we continue to raise the standards and offer our clients something unique.”

“And if that wasn’t enough, this summer we’re investing in a major spa refurbishment, which will include expanding our spa’s wet facilities, further evidence of how we continue to invest and raise the standard in our spa offer.”

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