group website
Industry News
12/12/24
Allianz Stadium to Host Annual Christmas Community Lunch
Venue Shortlist
14
Industry News
VSC become first venue to be awarded ‘World Class’ status by the Institute of Hospitality’s ‘Hospitality Assured’ Accreditation
The Victory Services Club has become the first venue in the world to be awarded ‘World Class’ status by the Institute of Hospitality’s Hospitality Assured accreditation.The programme assesses organisations in the hospitality sector against a framework for business and service excellence. Scoring is made in nine different categories including customer service, strategy and leadership, employee engagement, service recovery and operations. To achieve World Class status an organisation has to score over 80% in all nine steps of the standard.Mark Field FIH, Operations Director, Victory Services Club said: “We are extremely proud of our team for achieving this truly world class achievement. It’s testament to their dedication and their ongoing contribution to customer service. Every customer is important to us and this approach and responsibility flows through every staff member in every team. We are a charity with all profits going to fund respite breaks for the military and their families; I think this has helped us to attract a team that really cares about what we achieve and how we can serve and deliver world class service to our members and clients.”Max Lawrence FIH, MTMI, Finance and Administration Director of the Institute of Hospitality and Hospitality Assured Assessor said: “What sets the Club apart is their attention to detail and the precision with which they operate. The staff feel really valued and there is a sense of empowerment that runs through the entire team; they feel responsible for their actions and are proud of what they do. This empowerment is crucial to world class service because it enables everyone to respond and feed back any issues and to create positive change. I’ve been assessing the Club for over a decade now and I am continually inspired by their approach and activity. They are constantly innovating and developing their team and this has quite rightly led to this World Class status.”There are only 15 other organisations worldwide to achieve World Class status.
28/11/23
The Victory Services Club has become the first venue in the world to be awarded ‘World Class’ status by the Institute of Hospitality’s Hospitality Assured accreditation.
The programme assesses organisations in the hospitality sector against a framework for business and service excellence. Scoring is made in nine different categories including customer service, strategy and leadership, employee engagement, service recovery and operations. To achieve World Class status an organisation has to score over 80% in all nine steps of the standard.
Mark Field FIH, Operations Director, Victory Services Club said: “We are extremely proud of our team for achieving this truly world class achievement. It’s testament to their dedication and their ongoing contribution to customer service. Every customer is important to us and this approach and responsibility flows through every staff member in every team. We are a charity with all profits going to fund respite breaks for the military and their families; I think this has helped us to attract a team that really cares about what we achieve and how we can serve and deliver world class service to our members and clients.”
Max Lawrence FIH, MTMI, Finance and Administration Director of the Institute of Hospitality and Hospitality Assured Assessor said: “What sets the Club apart is their attention to detail and the precision with which they operate. The staff feel really valued and there is a sense of empowerment that runs through the entire team; they feel responsible for their actions and are proud of what they do. This empowerment is crucial to world class service because it enables everyone to respond and feed back any issues and to create positive change. I’ve been assessing the Club for over a decade now and I am continually inspired by their approach and activity. They are constantly innovating and developing their team and this has quite rightly led to this World Class status.”
There are only 15 other organisations worldwide to achieve World Class status.
Choose Your Venue
Most Recent
Industry News
12/12/24
Lime Venue Portfolio to Launch Pioneering ‘S’ Guide on Sustainable Event Planning
Industry News
10/12/24
CHS Leeds 2025 Registration Is Now Open
Other Blog Posts
How to Guide 26/11/24
Pubs with Function Rooms: Why they make a great venue choice!
The Victory Services Club has become the first venue in the world to be awarded ‘World Class’ status by the Institute of Hospitality’s Hospitality Assured accreditation.The programme assesses organisations in the hospitality sector against a framework for business and service excellence. Scoring is made in nine different categories including customer service, strategy and leadership, employee engagement, service recovery and operations. To achieve World Class status an organisation has to score over 80% in all nine steps of the standard.Mark Field FIH, Operations Director, Victory Services Club said: “We are extremely proud of our team for achieving this truly world class achievement. It’s testament to their dedication and their ongoing contribution to customer service. Every customer is important to us and this approach and responsibility flows through every staff member in every team. We are a charity with all profits going to fund respite breaks for the military and their families; I think this has helped us to attract a team that really cares about what we achieve and how we can serve and deliver world class service to our members and clients.”Max Lawrence FIH, MTMI, Finance and Administration Director of the Institute of Hospitality and Hospitality Assured Assessor said: “What sets the Club apart is their attention to detail and the precision with which they operate. The staff feel really valued and there is a sense of empowerment that runs through the entire team; they feel responsible for their actions and are proud of what they do. This empowerment is crucial to world class service because it enables everyone to respond and feed back any issues and to create positive change. I’ve been assessing the Club for over a decade now and I am continually inspired by their approach and activity. They are constantly innovating and developing their team and this has quite rightly led to this World Class status.”There are only 15 other organisations worldwide to achieve World Class status.
How to Guide
21/11/24
Top Tips to Find a Sustainable Event Venue
The Victory Services Club has become the first venue in the world to be awarded ‘World Class’ status by the Institute of Hospitality’s Hospitality Assured accreditation.The programme assesses organisations in the hospitality sector against a framework for business and service excellence. Scoring is made in nine different categories including customer service, strategy and leadership, employee engagement, service recovery and operations. To achieve World Class status an organisation has to score over 80% in all nine steps of the standard.Mark Field FIH, Operations Director, Victory Services Club said: “We are extremely proud of our team for achieving this truly world class achievement. It’s testament to their dedication and their ongoing contribution to customer service. Every customer is important to us and this approach and responsibility flows through every staff member in every team. We are a charity with all profits going to fund respite breaks for the military and their families; I think this has helped us to attract a team that really cares about what we achieve and how we can serve and deliver world class service to our members and clients.”Max Lawrence FIH, MTMI, Finance and Administration Director of the Institute of Hospitality and Hospitality Assured Assessor said: “What sets the Club apart is their attention to detail and the precision with which they operate. The staff feel really valued and there is a sense of empowerment that runs through the entire team; they feel responsible for their actions and are proud of what they do. This empowerment is crucial to world class service because it enables everyone to respond and feed back any issues and to create positive change. I’ve been assessing the Club for over a decade now and I am continually inspired by their approach and activity. They are constantly innovating and developing their team and this has quite rightly led to this World Class status.”There are only 15 other organisations worldwide to achieve World Class status.
-
19,316 Venues
-
FREE Enquiries
-
23,577 Rooms for Hire
-
Highly Rated
News & Media
All Articles
12/12/24
Allianz Stadium to Host Annual Christmas Community Lunch
Allianz Stadium will continue its now five-year tradition of hosting local and charity groups at the stadium for its annual Christmas lunch on 13th December. The event, which will see around 300 guests enjoy the very best Christmas hospitality, many of them on their first visit to the stadium, represents just one of a series of initiatives the venue hosts to support local communities and bring them together around the iconic stadium.
The event will see seven local groups and charities enjoy a traditional Christmas lunch with entertainment including pitchside photographs and even a Rock Choir for singing and dancing. The event is staffed by around 40 volunteers from within the Allianz Stadium team, formerly known as Twickenham Stadium.
“This really means something to everyone at Allianz Stadium,” comments Nils Braude, Managing Director, Twickenham Experience Limited. “It’s something we’ve been doing for a few years now and the staff here love to get involved. For us, it allows us to give a positive experience, a hot meal, and good company to those in our community who are less fortunate and more isolated, at a time of year when many could do with positive social interactions.”
Community groups who attend the event, include, Bridgelink Centre, Ivybridge
Homelink Whitton, Whitton Youth Zone, Cole Park Residents Association, St Margarets, Vineyard Project, and St Mary’s Church, Isleworth. The venue will also provide coach transport for the Vineyard Project group.
-
12/12/24
Lime Venue Portfolio to Launch Pioneering ‘S’ Guide on Sustainable Event Planning
Lime Venue Portfolio is set to unveil the second installment of its ESG (Environmental, Social, and Governance) Event Planning Guide series. The guides, released over 12 months, address each element of ESG, offering practical frameworks for member venues and event organisers. Following the launch of the ‘E’ (Environmental) Guide in November, the upcoming ‘S’ (Social) Guide will debut at International Confex. This initiative supports a broader ESG strategy aimed at fostering sustainability, social impact, and event legacies across the industry.
As part of this campaign, Lime Venue Portfolio will host one of its signature Roundtable sessions with event agency leaders, focusing on Social Responsibility, Social Enterprises, and Legacy Building at International Confex, which runs from 26-27 February. Additionally, its leadership team will spearhead a high-profile panel discussion on social responsibility and sustainable legacies, sharing insights from the ESG guides. The final guide in the series, focusing on Governance (‘G’), is slated for release in June 2025.
Further emphasising its commitment to advancing the industry, Lime Venue Portfolio is the lead sponsor of the People & Culture Theatre at International Confex, co-developing an engaging content programme with Diversity Alliance. In collaboration with EventWell, the company is also sponsoring the Quiet Room, while providing a relaxing chill-out zone at its exhibition stand to direct visitors to these spaces. These efforts reflect Lime Venue Portfolio’s dedication to neurodiversity and mental health, building on its Neurodiversity Toolkit launch in June in partnership with Stress Matters.
Jo Austin, Conference & Event Sustainability Lead at Compass UK&I and Sales Director at Lime Venue Portfolio, remarked: “This series is all about offering practical, actionable resources – from templates to tackle food waste to strategies for showcasing an event’s sustainability initiatives. We’re confident these guides will be transformative for event organisers.”
Attendees at International Confex will have the exclusive opportunity to download the 'S' Guide and engage with Lime Venue Portfolio representatives about all things ESG.
The guide will also be available for public download from the content hub on www.limevenueportfolio.com following the event.
-
10/12/24
CHS Leeds 2025 Registration Is Now Open
Registration for CHS Leeds 2025 is now open as the organisers of the show look to continue the momentum following another successful CHS Birmingham, earlier in the autumn. CHS Leeds will return to the Royal Armouries, with the exhibition taking place on Tuesday 25th March 25.
Once again, the team behind the show will be promising the right mix of personality and professionalism, but also a similar level of activity as demand for new information from event organisers is higher than ever. CHS Birmingham saw pre-arranged meetings up 16% on last year; now, more than ever, exhibitors are ready to fulfil RFP’s immediately at the show, satisfying the urgency for information from buyers.
CHS Leeds recently announced the theme of the 2025 show, ‘Welfare’, a subject that is already gaining interest throughout the events community. Welfare will be reflected through the show’s educational and content programme, with conversations around understanding Martyn’s Law, inclusivity, wellbeing and care for delegates and event teams.
As the registration for the show goes live, Lou Hindley, CHS Leeds’s Commercial Director, commented, “We all know that events are about momentum, and this series has caught the wave of enthusiasm and positivity from both our buyers and our exhibitors. We’ve combined this positive energy with subjects and conversations that really matter to event professionals, and we look forward to welcoming the northern events community to CHS Leeds 2025 in March.
CHS Leeds will take place at the Royal Armouries, Leeds, 25th March 2025. To register, visit https://chsleeds25.eventreference.com/register.
-
22/11/24
Solent Hotel Launches New 24 Hour Lite Meeting Package
The Solent Hotel & Spa in Fareham, Hampshire are delighted to announce their new 24 hour Lite package includes everything you need for your next off-site meeting:
• Meeting room
• Sandwich and fries lunch
• Unlimited teas and coffees
• Healthy snacks and treats
• Projector and screen
• Free high speed Wi-Fi
• Water and sweets in meeting room
• Conference stationery
• Delicious two course dinner -add a third course for an extra £6 per person
• Bed and full breakfast
Book a meeting room for your event at the Solent Hotel.
